JD Sports Reviews

I've placed an order which was confirmed on 25.05.2021 with number 500451752 and you estimated delivery date on 31.05.2021 and till today 14.06.2021 nothing

Absolutely awful! I've not received my clothes as they have failed to inform me my package got lost. Ordered again - waited 3 weeks and yet again there was an IT issue. And now they're saying they will not refund me my gift card as it "wasn't written in the notes".

The worst website, and the Aramex company is worse than them
i have order from 3April and shipped in 8April and arrived in my area on 15 April, and from that time I tried to receive it, but Aramex was refuse ,and then receive an email from the jdsports on 5/20 that the shipment was lost
And I received an email from Aramex on May 24 that it was lost and they told the sender about it
But the JD site does not want to indemnity me for the shipment that was lost from Aramex for me now for two months, and they evade it

Ridiculously horrible customer service and overall experience. Bought a jersey from them, to ship to Canada. Took a long time to ship but that's not all too uncommon. Once it actually shipped it was taking an unusually long time to arrive, even for international. Tracking information barely updated over weeks, until finally it showed up as ‘failed delivery, returned to sender'. This made zero sense, as I work from home, so I reached out to them with the situation.
Their customer service doesn't actually read your emails, as my request was simply asking them to re-send since I still wanted the item. They sent me a ‘Lost parcel' form to fill out as they claimed they couldn't open a case without it (even though the tracking showed who signed for it at JD Sports). As soon as I filled it out and sent it back they sent me a refund. I replied and asked why, as i didn't request one and actually wanted the item. The worst part was that due to the exchange rate, I actually lost money ($20) for an item I never received. They ignored my email so I sent another. Their last reply said a number of items aren't actually in stock and so they have to issue a refund after someone orders, and they claimed that was what happened in my case. I replied that if they actually read my email and looked at order order number they would know that's not the case as the item physically shipped. Of course they didn't reply.
So in the end I lost money on a transaction that never actually happens, and JD Sports couldn't even care enough to read the emails and provide a real response.

I gave one star because I can’t give zero.
I bought two pairs of sneakers and I only receive one at my place. I’ve been trying to reach them though email, Instagram, Facebook, and I didn’t receive any feedback yet. This is annoying, they took my money. Don’t buy never in this site.

This is the most bad company where I orders 3 orders can you tell me how is it posible to wait more than a month, 3 emails I write and every time the same email, shame on you jd sports I have received today my order from you but never again

Its been 3 days since DPD email and they still haven't sent it to DPD. Horrific experience!

They take people's money without having the abilty to actually fulfill those orders. They have the cheek to advise they are still within their delivery timeframe after initially advising a much sooner delivery date. Customer service is practically non-existent.

Joke of a customer service.
Ordered three items this week, everything going fine until I receive an email stating that my order has been processed, which I thought great. This is where the saga starts!
Checked the email. Only one item is going to be delivered other two items are being refunded as the pickers could process as now stock!
Went back on to the web page and guess what the items were still available to purchase.
I thought that's odd, so online I go, after speaking to the help desk. They reassured me that my order will come in two delivery's and my two items are being picked and processed as we have stock. Great again, I thought that was a bit odd but I'll give them the time to sort.
So an email arrived to say, that one or more items is being cancelled as the product's are out of stock!
So, moral of the story if you want to be mucked around and only a third of your order is going to be delivered, batter on and use this company. My advice shop else where!

Ordered in November. Parcel slung by a tree in next street. FEBUARY NOW STILL NO. RESPONSE FROM JD OR HERMES!

TOLD BY "CUSTOMER SERVICE OPERATOR TO *******@Ck OFF!

Fate is hard, after a long time of waiting, dozens of emails sent with no response, I had given up the idea of receiving my package. The thirtieth day after my order, I FINALLY receive my package. The joy was short-lived, JD sport was mistaken in the color of one of my two items (lmfao).

The best is yet to come, the item with the color ordered is out of stock, JD sports has the nerve to ask me to return the unwanted item to trigger the refund.

JD sports offers products with a very attractive streetwear style, unfortunately JD sports is not up to the task and proves an undeniable lack of professionalism.

When you don't know how to manage an E-commerce, you don't do E-commerce business.

Dont order anything in this piece of sh$t store. Made a order 3 weeks ago. Should have been here on 2. June, its 15. June now. Costumer service email is uselses, nobody answers to it. Got in touch with them trough facebook. Everytime i write something i get response from a diferent employe saying the same sh$t,, We inform you that your order is currently in waiting despatch,, yeah thanks... no sh$t. When i asked about full refund they said its not possible at this point. They put the blame on,, high demand,, well dipsh$ts, you should notify that on checkout or something, not lie and act like everything is ok. Go f$ck yourself JD Sports.